These Terms of Use are subject to revision by Mero Samparka at any time and hence the Users are requested to carefully read these Terms of Use from time to time before using the Website. The revised Terms of Use shall be made available on the Website. You are requested to regularly visit the Website to view the most current Terms of Use. In the event such a facility is provided on the Website, You can determine when Mero Samparka last modified any part of the Agreement by referring to the “Last Updated” legend provided in that document. It shall be your responsibility to check these Terms of Use periodically for changes. Mero Samparka may require you to provide your direct or indirect consent to any update in a specified manner before further use of the Website and the Services. If no such separate consent is sought, your continued use of the Website and/or Services, following such changes, will constitute your acceptance of those changes.


The Website is an electronic platform in the form of an electronic marketplace and an intermediary that provides a platform for Users (who are customers) to buy their desire product online. The Services are offered to the Users through various modes which may include the issue of coupons and vouchers that can be redeemed for various Products.

Eligibility to Use

  1. The Services are not available to minors under the age of eighteen (18) or to any Users suspended or removed from the Mero Samparka system by Mero Samparka for any reason whatsoever. If you are disqualified as per the preceding sentence, you shall not be permitted to avail of the Services or use the Website. You represent that you are of legal age to form a binding contract and are not a person barred from receiving the Services under the laws as applicable in Nepal. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, please read through these Terms of Use with your parent or legal guardian, and in such a case these Terms of Use shall be deemed to be a contract between Mero Samparka and Your legal guardian or parent and to the extent permissible under applicable laws, enforceable against You.
  2.  Mero Samparka reserves the right to refuse access to use the Services offered at the Website to new Users or to terminate access granted to existing Users at a time without according any reasons for doing so.
  3. You shall not have more than one active Account (defined hereunder) on the Website. Additionally, you are prohibited from selling, trading, or otherwise transferring Your Account to another person.

User Account, Password, and Security

  1. You may access and use the Website and the Services either as a registered user or as a guest user. However, not all sections of the Website and Services will be accessible to guest users.
  2. Registered users: Mero Samparka makes certain sections of the Services available to you through the Website only if you have provided Mero Samparka with certain required User information and created an account and Mero Samparka ID through a certain log-in ID and password (“Account”). You can create Your Account on the Website through logging in by Your third party website user ID and password including that of, websites owned by Yahoo Inc. or its subsidiaries, Google Inc. or its subsidiaries, Twitter or any other social media website or any other Internet service as permitted on the Website (Mero Samparka ID and/or other third party login identification as provided above are individually and collectively referred to the “Account Information”).
  3. In the event you register as a User by creating an Account in order to use the Services provided by the Website, You will be responsible for maintaining the confidentiality and security of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to
    1.  immediately notify Mero Samparka of any unauthorized use of Your Account Information or any other breach of security, and
    2. ensure that You exit from Your Account at the end of each session.

Mero Samparka cannot and will not be liable for any loss or damage arising from your failure to comply with this section. You may be held liable for losses incurred by Mero Samparka or any other user of or visitor to the Website due to the authorized or unauthorized use of Your Account as a result of your failure in keeping Your Account Information secure and confidential.

  1. You shall ensure that the Account Information provided by you in the Website’s registration form is complete, accurate and up-to-date. Use of another user’s Account Information for availing the Services is expressly prohibited.
  2. If you provide any information that is untrue, inaccurate, not current or incomplete or Mero Samparka suspect that such information is untrue, inaccurate, not current or incomplete, Mero Samparka has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website / Services (or any portion thereof).
  3. Guest users: The Website also allows limited access to the Services for unregistered Users (also called ‘guest users’). Such users will be able to browse the Website and use the Services for the purpose of purchasing goods and placing orders. However, you will not be provided with access to certain benefits reserved only for the purpose of registered users. These benefits may change from time to time. You may be required to provide certain personal information and Mero Samparka may collect certain personal information. Your provision of, and Mero Samparka’s collection, storage, use, disclosure and otherwise dealing of such personal information shall be governed by Mero Samparka’s privacy policy.

Payments related Information

  1. Presently, Mero Samparka does not levy any fee for browsing the Website or buying the Products on the Website. Mero Samparka may charge Users certain fees for the use of the Website and Services as a whole, or certain features of the Website / Services. You agree to pay any such fees, as may be applicable to the Services that you use. Mero Samparka will try to ensure that you are made aware of the applicability of any fees for a particular use of the Website / Services, as well as the fee amount payable by you for any such use of the Website / Service. You agree that Mero Samparka may, at any time, charge, modify or waive fees required to use the Website. Your continued use of the Website / Services after such change in the fees will be considered to be your acceptance of such changes, and the applicability of these Terms of Use to such changes.
  2. You agree to provide correct and accurate financial information, such as credit/debit card details to the approved payment gateway or pre-paid payment instrument account details for availing Services on the Website. You shall not use the credit/debit card or pre-paid payment instrument which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/debit card or pre-paid instrument account. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order or in accordance with the terms of the Privacy Policy. You will be solely responsible for the security and confidentiality of your credit/debit card details or pre-paid instrument account. Mero Samparka expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card or pre-paid instrument account.
  3. Mero Samparka may have existing arrangements with its banks, regarding limits on the amounts you can pay (if you are a buyer) in the course of a single transaction. Mero Samparka will work towards ensuring that you are made aware of such limits if they may be applicable to you. However, Mero Samparka shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of You/cardholder having exceeded the preset limit mutually agreed by Mero Samparka with its bank from time to time.
  4. For Your making payments for buying the Products on the Website, in addition to the Agreement(s), the terms and conditions of your bank, applicable financial institution and/or card issuing association may also be applicable to you. Your bank, financial institution or card issuing association may decline or prevent you from making electronic payments for buying the Products on the Website and Mero Samparka does not control the same and shall be liable for the same.
  5. Payment Facility for Your orders: Mero Samparka may from time to time contract with third-party payment service providers including banks to open a nodal bank account under applicable Nepali laws, to facilitate the payment and collection of Mero Samparka’s fees and other charges. These third-party payment service providers may include third party banking or credit card payment gateways, payment aggregators, pre-paid instruments, cash on delivery or demand draft/pay order on delivery service providers, mobile payment service providers or through any facility as may be authorized by the Rastra Bank of Nepal for collection, refund and remittance, as the case may be of payment or supporting the same in any manner.