If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the website within 7 days of the delivery date.

Valid Reasons to Return an item:

The delivered product is damaged (it is broken or has dents and scratches), defective (not functioning or dead on arrival) or it is expired.

The delivered product is incorrect, not as advertised on the website, or counterfeit (fake or replica)

The delivered product is of incorrect size or does not fit you

The delivered product is incomplete (missing items, accessories or freebies)

The delivered product is no longer needed (you don’t want the item any more or you changed your mind) – eligible for selected products only.

You can also view the policy for overseas products on the product detail page.

Conditions for Returns

Mero Samparka may collect personally identifiable information, such as names, postal addresses, email addresses, demographic information such as postcode, preferences, and interests, and other information relevant to customer surveys and/or offers when voluntarily submitted by visitors. Mero Samparka uses this information to improve the visitor’s experience on the site and make subsequent offers to the visitor on products, which may be of interest.

Cookies & Browsers

The product must be returned in original and undamaged manufacturer packaging or box.

Do not put tape or stickers on the manufacturer’s box

If the packaging has been damaged, wrap the item in another layer of external packaging like plastic to avoid damage to the parcel during transportation.

Include any of the following that came together with your item: free gifts, warranties, tags, manuals, any other accessories

Item must be unused, unaltered, and unwashed.

Item must be in the same condition as received.

* If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.